Hi Tony,
I am not sure who you are referring to in a couple of your points (the hobby shop or RC America), but I do know that we are not dodging your phone calls. I, along with the rest of our staff, will be in the office from 9am-6pm central tomorrow so you or your fellow XRAY racer can give us a call. The number is 214-744-2400. I don't know if you have had trouble getting through, or maybe the wrong number, but we haven't had any messages with concerns about the 808 kits recently, so hopefully you can give us a call during business hours tomorrow and we will be happy to speak to you. I have no problem with customers voicing their concerns or complaints on here or on the phone, but stating that we are ignoring your phone calls to make us look bad will not make us any more or less likely to assist you.
I am not a big fan of team drivers, so getting them to call on your behalf is probably not to your advantange
You should see how long it takes for them to get parts from us!
Regarding the new or old kits, it was not until last week that XRAY sent any info to distributors about any changes to the 808 kits, and no shops in the NY area have purchased a kit since that info was sent. So any kits sent out east were ordered well before any info was given to us regarding any kit changes. If your dealer did talk to one of us here about current kits, it would have been an true and honest answer to say our kits were up to date based on the information we were given by XRAY. Nobody lied to your dealer or deceived them to buying 'old' stock.
Regardless of how you, or any one else, came to purchase an 'old' 2010 spec kit, we will work with XRAY to find a solution. I have been working on that even before your rant today (contrary to your post we actually do care about our customers!
). After receiving notice of the running change from XRAY last week, I inquired about exactly the situation that you described for your buddy, and we are waiting on direction from XRAY. If they decide to send out updated parts to existing customers, great! We will happily take care of our customers once we receive those pieces from XRAY. If there will not be an update program from XRAY, RC America will look at setting up a purchase program for existing 2010 customers at a reduced cost to help any recent or early 2010 spec purchasers with updating their kits. We will probably have more info once we can discuss further with XRAY this week.
Hopefully that will clear up some of the info in your post. I cannot guarantee that the final choice will be exactly as you have demanded in your post, but we are working to find a solution to assist our 808 customers. We look forward to hearing from you.
Bryan
RC America