RC America didn't give any timeline on when you would receive the shirts...
Yeah..I know..I hate it when my free stuff doesn't come in a timely manner too...
There is plenty of support for the Xray product. Orders are filled based on order received. The one thing that Xray and/or RCAmerica an be faulted on is underestimating the emand for the product.
The situation as it stands is that Demand outweighs the supply. 2 years ago how many Xrays did you see on the tracks? They were out there but in nowhere NEAR the volumes they are now. By your rationale Xray should quit the business because they are selling product at a faster than expected rate?
Xray realises they need to step it up and that they ARE losing business because of shortages on kits and some parts. That is why they are investing so heavily in production and logistics.
In all the communication I've had through this forum and direct interaction withthe distributors I've found the support to be excellent.
I know that some shops have been hurting for parts because they dragged their feet on setting up with RCAmerica clinging to the belief that Horizon would be dealing the product as well. I was shocked to find this belief even in a MAJOR shop in the Detroit area when I was inquiring about the purchase of my XB8 buggy at the end of last summer.
Rest assured that Xray and its North American distributors are working hard to resolve the issues, but they cannot just make product appear out of thin air. As circumstances would currently dictate, Xray is a victim of its own success. Product is being consumed worldwide as fast as it can be produced.
That is going to anger some people in the short term, however, when the new manufacturing facility comes online these issues should be resolved permanently.