well, we just got back in the fourms...
and i must say in all fairness to the customs remark we ARE NOT RESPONCIBLE FOR CUSTOMS IN OTHER CONTRIES...
some of our customers in the UK have no problems and some others do we do not know why were not there???? we paint and ship?
as for our emails they have been down off and on for some time?
this is why we have a Phone number?????
and due to the Overwhelming replies some get bounced back???
with 6 accounts and 4 people answering them as fast as we can in the order we get them sometimes it is hard? we could go Automated??
but that would defet the whole concept??
as with XRAY as most of us here remember how long customs took to release the products!
we can do Global shipping over seas? but not many people like to pay the extra sometime up to 25 to 34.00 dollars to ship on a body paint that only costed 35.00 in total???? and we do mark them as "Gifts" so you will not have to pay any extra fees???
we have had some only taking 2 weeks to get there....one customer took almost 6weeks?? by no means our fault....we can scream and yell at customs but what does that do?? and with Hightend Alert on terroism can you blame them????
we even have a full refunds....no other painters do that!!
were in the business to keep the cost low not rip everyone off like other "Part time Painters" if we did we would not be in business??
everything from a Dragster were now doing to an 80,000 dollar Chopper to a 15.00 dollar paint job on a R/C car...there all just as inportant....
if the customer doesnt mind paying extra? we will make sure it gets done and shipped as fast as the customer wants them done...
some of our walk ins have there body done in about an hour if the painters are not real busy.....
but we cant be held responcible for something we can not control??
be like me blaming you for someone elses bad day???
if you would like a refund we can do that as well just return the body once you recieve it and (uncut and no holes made) and we'll proptly get your refund out...
we'll even pay for the return shipping.....