XRAY - Model racing cars

Thanks for the update. Seriously.

In general for questions such as this, your first contact should be your local hobby shop. If they are unable to answer you, then the question should be posed to your distributor (in your case RCAmerica)

If neither of them are able to provide an answer, then an email to the info team will likely be responded to than a post in an open forum.

Emails are checked as part of the work day. This forum is just an additional resource. Email is still the best method for specific inquiries that require specific feedback from certain individuals or a certain group.

Yep. I agree. I sent email to RC America, here's the response I got. An educated guess would have been better than "Once we receive them you hobby shop will receive them as long as they have them on back order".

What's your opinion?


______________________________________________

Sent: Monday, February 13, 2006 1:48 PM
To: Info
Subject: RE: T2 Parts



My local hobby shop does not carry X-ray, I ordered online, but it seems that one of the parts I need is on backorder, the rear shock towers for the new T2, part number XRA303094. Can you provide any additional information?

____________________________________________________________

Will,



We have not received the rear shock tower as of yet. Once we receive them you hobby shop will receive them as long as they have them on back order. If you have any other questions please do not hesitate to ask



Thank you for your support in X-ray and Hudy products.



A.J.

RCAmerica
--------------------------------------------------------------------------------

Once again,
for a speedier response to a specific question, I would recommend forwarding that email to info@teamxray.com and asking them if they have a forecasted ship date.

I would also verify that I either have parts on backorder with the shop I deal with, or with the X-shop to ensure that when the towers do arrive that I would be in line to receive them.

Contacting via email will put the request in front of the necessary personnel during their work day...

Mario and his team seem to be on this board a little less than normal right now, which I'm sure you would agree is understandable due to large number of new products that they are launching and developing right now.