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XRAY - Model racing cars :: View topic - Missing parts in kit
XRAY - Model racing cars
https://setup.teamxray.com/xsetup/legacy/

Missing parts in kit
https://setup.teamxray.com/xsetup/legacy/viewtopic.php?f=9&t=10266		 Page 1 of 1
Author:  WhaDL [ Sun Mar 07, 2010 17:50:53 ]
Post subject:  Missing parts in kit
Just got a 2009 XT8 kit. Kinda dissappointed in the sloppy kit. Many of the screws, the CVD pins and set screws were missing from both the diff bags. Contents of many bags did not match what was listed in manual, so I had to go searching around in other bags.

Not what I expected from all the hype about XRay quality...

Not real crazy about the manual either, as it was pretty out-of-date. Included three addendums to describe all the changes. I like that XRay keeps updating the kit, but you'd think they'd at least update the manual for a new year. I'd much rather see them drop the glitzy color manual and give me a cheaper black and white that is more up to date.

Not problems I can't get around. But sure takes some of the fun out of putting together a new kit when it's sloppy and you have to shelve it to order the missing parts...

I've put together about 8 or so cars in my RC 'career', so I wouldn't write this off as pilot error. This was a sloppy kit. Worst one I've put together.
Author:  robknasel [ Mon Mar 08, 2010 02:26:47 ]
Post subject:  This is unfornate
Author:  brano [ Mon Mar 08, 2010 18:11:44 ]
Post subject:  Re: Missing parts in kit
Author:  WhaDL [ Tue Mar 09, 2010 06:01:18 ]
Post subject: 
Yep, this was a brand new kit. Got it from RC America, via TeamHelotes, here in the states. The box was sealed with Xray-labeled tape. All the bags were sealed and all had Xray labels. Both diff bags (front and rear) had pretty much the same parts missing.

I'll drop a note to teamxray.com.
Author:  jrc [ Tue Mar 09, 2010 06:10:53 ]
Post subject: 
I am impressed and thankful for the response Brano. It demonstrates that the manufacturer actually does listen.
I would like to add that when I purchased my XT8-09 Spec kit back in July of 09', from A-Main Hobbies, it too was missing two items. The kit was absolutely factory sealed in all areas inside and out. I did not make a fuss about it as the sway bar connectors to the A-arms were easily replaced by one from an old junk OFNA buggy I got suckered into. :oops: :x I figured at least the buggy turned out to be worth SOMETHING after all. I was able to finish the build with no time lost persay. Just a tiny bit of dismay and some frustration.

Just to say that missing parts might not be such a rarity after all. EVERYBODY has a bad day on occasion.
Finally, I have NEVER been turned down on missing parts requests made in a professional and parlaimentary fashion.
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