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How can you get better customer service?


How can you encourage CSR's to give you their best efforts , to go out of their way, to make exceptions?


Let me give you a hint: You can't force them, despite the fact that they are, ostensibly here for us, and should do most of these things as a matter of course.


I'll tell you what works: You need to appeal to THEIR individuality; to the fact that they're unique and exceptional.


In a phrase, if you want better treatment, you need to treat them as if they are YOUR customers.


I know , this sounds odd, but people who consistently get better help, better customer care, are the ones who turn the tables in this way.


Now, here's a suggestion, with regard to starting a phone conversation with a CSR, from whom you need to get something special , like a waiver of finance charges.


After they answer the phone, say, almost under your breath, in a tone of relief:


?Oh, thank goodness, you sound nice??


Then, carry on with the rest of the conversation , as if you never said this.


You will have set an expectation in the mind of the CSR for acting better than usual.


You said, quite economically: You're nicer, better, a stroke of good luck, and I'm happy I reached YOU, instead of anybody else.


Now, it's up to her to leap over the higher bar that you've set.

If the individual is considering to upgrade , repair or to undertake regular maintenance of his Volkswagen, then there are couple of options present as to where the individual can have the service done. General mechanics and dealerships would be able to perform light maintenance work, including general repairs. However, they generally would not have sufficient knowledge for performing upgrades for the vehicle, if they are trying to customize the vehicle. A better to undertake would be look for reputed, local performance garage which specializes in the brand of vehicle and takes immense pride for creating some custom Volkswagens that proudly聽 ply on streets.


Availing all type of assistance from the Volkswagen Specialist


Taking the help of a Volkswagen Specialist which is meant exclusively for Volkswagen brand of cars is likely to assist the person to avail almost each and every part that could be required for repairing the vehicle and to have it in new condition. It is convenient especially for those groups of enthusiasts, who are known to own classic VW models. Few parts are generally very much tough to be found , even stock parts that are available from the factory. Some parts might be needed to be customized for working, the reason why, one should select a custom shop. Such parts could be quite simple like that of new steering wheel and can also be complicated like that of a rare transmission, which could be almost impossible to be found. Everything depends upon the model that the individual is driving. However, the individual can be rest assured and feel confident that the performance garage service would have all types of part that could be required by the vehicle.


Specialists


Repairing German cars apart from Volkswagen can be a complicated job. It does require the mechanics to be professionals in their domain and require special training. They should know this specific brand inside out and to take care of all its requirements in the best possible manner. Whatever be the type of problem the individual runs into with his vehicle, be it mechanical or something that is to do with the car鈥檚 body, the professionals are to take adequate care of it. Also , they would not be charging ridiculous rates like some dealership would charge, thereby offering a quick win-win situation. Visiting the dealership would not be useful, if the individual has done a lot to the vehicle and hopes to have it completely and serviced. It is always better to stick with the specialists who would love Volkswagen like that of the individual.


Customized services


The individual can avail customized services which could include tuning the vehicle to move higher output levels, to have new parts to be installed, upgrade the engine or to upgrade any other aspect of the car. Also, the person can visit the trusted and reliable VS garage to avail all types of routine services and maintenances like transmission fluid changes, oil changes , and other fluids to be changed from time to time for smooth and better performance.


Trust only the experts when it comes servicing, repairing or restoring your Volkswagen Specialist cars. They not only know the vehicle and its functioning but also would use only genuine parts to help the vehicle in its best shape.

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