XRAY - Model racing cars

I have just started in the sport of rc i thought xray was the best company ever i was going to buy on of the x10 kink cars biut i think after what i have read on this fourm i may not purchance this car and am considering selling my 2 t3 touring cars .The owner of the company has told us he does not 100% support the product he makes and does not care what the racers want or need.
VERY VERY LET DOWN

From the X10 product information page:

====================


XRAY’s VIP Customer Treatment
Owning an XRAY model racing car is an experience on its own. Not only will you own the most premium luxury model racing car, but you will also become a member of the prestigious family of XRAY owners with superb support and service from the XRAY factory. The XRAY Web portal features up-to-date racing news and latest product developments. If you have any questions, problems or comments, you can ask the XRAY Support Team or any XRAY Factory Team Driver on the XRAY support forum. You can even upload your own set-up sheets or download from the largest RC set-up database at the exclusive XRAY Virtual Set-up Sheet Database. And that is only the start of the VIP treatment you get by joining Team XRAY.

=====================

I have experianced this VIP Treatment and am very happy with the touring cars , but by reading the posts on this thread there does not seem to be the same vip treantment for the xt 10 link owners i was wanting to by this car but im now not sure because of what i have read

Where did you read please that anyone from XRAY said that some or any of the XRAY cars are not getting the support?